Welcome to the Department of Chemistry’s IT Helpdesk!
We can service department-owned devices and troubleshoot issues with chemistry services and lab computers!
Our official internal knowledgebase is available here: https://kb.wisc.edu/uwmadchem/internal/
We try to help as many people as possible, but please note that for personal computers we can only provide limited advice.
Questions relating to external services such as your NetID, Duo, etc, please visit the DoIT helpdesk.
Need computer equipment? Click the button below.
Staff Computer Equipment Request Form
Fall 2024 Student Schedule:
M: 12am – 5pm
T: 9:30am – 10:45am, 2:30pm – 3:45pm
W: 1pm – 5pm
Th: 9:30am – 12:30am
F: 11am – 2pm
Request support at:
Email: comphelp@chem.wisc.edu (if no response within a day, send a direct email to the staff below)
Ticketing system: https://helpdesk.chem.wisc.edu/ (sign in with your Chemistry Account, not NetID)
Phone: (608) 262-0536
Or see us in Room 9313 in the Daniels building
Also feel free to check out our GitLab group here, for the latest and greatest support tools: https://git.doit.wisc.edu/chemistryithelpdesk
IT Helpdesk Staff
Mikhail Ortiz-Lunyov
Position title: CompHelp / User Support
Email:
ortizlunyov
Address:
Room 9313, Daniels Building, Department of Chemistry
